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Call us for all your car needs! 302-698-6300

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • iATN - International Automotive Technicians' Network
  • ASE (Automotive Service Excellence)
  • NAPA
  • NASTF
  • American Tire Distributors
  • Car Care Aware

Testimonials

  • Fast service repairs at a fair cost.
    -Harry S.

  • They did a great job for me on a particularly difficult wheel bearing replacement. The prices are reasonable and the service is great. It's nice to have confidence in a reputable business.
    -Stephanie L.

  • Great customer service. Had my car towed there after it wouldn't start after work. They called me the next morning to update me on what needed to be done. Great prices as well. I will definitely be going back for future maintenance!
    -Danielle J.

  • Thanks Jim for another awesome repair job, wife is happy=I'm happy!
    -David W.

  • Glad I found a knowledgeable service center close by. I had issues with my water pump and needed it diagnosed and looked at quickly by a place with good reviews and cheaper than Toyota. I'll take my truck back there for any upcoming repairs.
    -Zachary T. Atkinson - Camden DE

  • Great people and even greater service, I wouldn't take my car any where else.
    -Charlie White - Camden Delaware

  • This is our 2nd service work. We are very pleased with the service, efficiency, prices and friendliness..we have recommended your business to our friends and family
    -Diane Kemp - Hartly DE

  • I had my front brakes done today, and am completely satisfied with the results. I will be back shortly to have the rear brakes changed as well. Jim was very courteous and informative in showing me an issue with my tie rod ends that were installed improperly at a dealership. You have made a customer for life.
    -Wendal L. , Magnolia

  • A while back I had work done on my truck, top of the line. I will always recommend them. Chad, Jim, and Bob do excellent work.
    -Ryan

  • After having trouble with bad gas mileage and a bad miss with my van. I contacted Mr. Honest Bob Whedbee at RJ'S for some help. Honest Bob came in on a Saturday and had my van running smoothly in only a short period of time. My van runs smooth and never misses a beat now that Honest Bob Whedbee has come to my rescue.
    -Big Daddy Dover/ Delaware

  • Thank you for you prompt work service that you done on my car today. I look forward in to continuing to be a customer of your. I will gladly pass on to others what a prompt and professional service and reasonable pricing. Once again a big THANKS
    -Crystal C.

  • When you want your car or your fleet trucks fixed right an on time and at a great price there's only one place to go an that's here a RJ'S Repair. I'll never take my trucks anywhere but RJ'S. Thanks for all you do for me and my business!
    -Brian C.

  • Thanks to the prompt and dependable service from the guys at RJ's we are able to keep our fleet on the road. The maintains programs along with a great Attention to detail helps us to eliminate down time and keeps our guys behind the wheel. I recommend everyone go see the guys at RJ's repair
    -Ron G. - Blue Pump Services

  • RJ's Repair has been servicing our whole fleet of vehicles for years now and we couldn't be more satisfied with their work. They get the job done right and ready in a very timely manner. I definitely would refer anyone to RJ's Repair if you want your vehicle serviced right in a timely manner by courteous professionals!
    -Solid Walls, LLC

  • I had my tires replaced by Bob and Jim and they did a fantastic job! Treated my truck like it was one of their own, and were very helpful with trying to find a place to repair my spare rim! All around great people and business!
    -John P.

  • I am a long time customer of Bob Whedbee. I recently needed a vehicle repaired. The work was top notch, the price was reasonable, and it was done quickly. I'll never go anywhere else. Thanks RJ's Repair!
    -Michael M.

  • Great service professional employees,knowledgeable and courteous employees. Thanks guys the mower is great! Fast service. I would recommend this company to everyone. I purchased a new mower and it was ready in ample time and convenient. Once again thanks for your efficient service.
    -Ken R.

  • I had great service and, at a reasonable price!
    -Mike L.

  • When you want something fixed right at a reasonable price, this is the place to go. They know the true meaning of taking care of their customers! I wouldn't go anywhere else.
    -Jason O.

  • I have had great service and reasonable pricing and never had to go back for a second time for same repair.
    -John B.

  • I discovered Bob Whedbee as one of Dover's best kept secrets. Aside from being the best mechanic I've ever had, he's also the nicest guy you'll meet. Take you car there, you'll see!!
    -Mark S.

  • I have always received great honest service. I have recommend them to my own family as well as many friends all of them are very satisfied with the quality of repairs & service they have received here.
    -Jay P.